Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Answer phone calls and respond to guest inquiries in a timely manner
- Assist guests with reservations, room changes, and special requests
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Process payments and maintain accurate records of guest transactions

Requirements:
- Previous experience in hotel or hospitality management preferred
- Excellent phone etiquette and strong communication skills
- Familiarity with hotel reservation systems and phone systems is a plus
- Bilingual skills (English/Spanish) are highly desirable
- Strong problem-solving abilities and the ability to handle difficult situations calmly
- Exceptional customer service skills with a friendly and approachable demeanor
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Flexibility to work various shifts including evenings, weekends, and holidays

We offer competitive pay rates along with opportunities for career growth within our organization. If you are passionate about providing exceptional service to guests and thrive in a dynamic hospitality environment, we encourage you to apply for the position of Front Desk Agent.

Job Types: Full-time, Part-time, Seasonal

Pay: $10.00 - $13.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Morning shift
• Nights as needed
• Night shift
• On call

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Lake Park, GA 31636 (Required)

Ability to Relocate:

• Lake Park, GA 31636: Relocate before starting work (Required)

Work Location: In person